Question 1

What is Sapiere?

Accepted Answer

Sapiere is pre-styled menswear — the thinking is already done for you. Every piece sits inside one considered colour palette, every fit is clean and intentional, and every item is chosen knowing what it lives next to in your wardrobe. You get dressed, and you walk in as the best-dressed man in the room.

Question 2

Do you sell complete outfits, or just individual pieces?

Accepted Answer

Both. Browse our pre-styled Looks — complete outfits styled and shot together so you can see exactly how the pieces come together — then shop the individual pieces that make up each look. Because everything is designed within the same palette, the pieces work together by default.

Question 3

Do you offer made-to-measure?

Accepted Answer

Yes. Alongside our ready-to-wear range, we offer made-to-measure pieces. Message us on Instagram @sapiere_men for details.

Question 4

How long does it take to process my order?

Accepted Answer

Orders are processed within 1–2 business days after payment is confirmed. Orders placed on weekends or public holidays are processed the next business day. You'll get a notification once yours is dispatched.

Question 5

Do you deliver in Abuja?

Accepted Answer

Yes. Orders within Abuja (FCT) are delivered via Bolt Courier, typically within 1–2 business days after dispatch.

Question 6

Do you deliver outside Abuja?

Accepted Answer

Yes — we ship nationwide across Nigeria via GIG Logistics (GIGL). Delivery usually takes 2–5 business days after dispatch, depending on your destination.

Question 7

Do you ship internationally?

Accepted Answer

Not at this time — we currently ship within Nigeria only.

Question 8

How much is delivery?

Accepted Answer

Shipping is calculated at checkout based on your delivery location and the size/weight of your order, so you'll see the exact cost before you pay.

Question 9

Can I track my order?

Accepted Answer

Yes. Once dispatched, you'll receive a confirmation message with tracking details — Bolt for Abuja, GIG Logistics for nationwide.

Question 10

What if I'm not available or gave the wrong address?

Accepted Answer

If a delivery fails because the address was incorrect or no one was available to receive it, a re-delivery may require an additional delivery fee. Please double-check your address and phone number at checkout.

Question 11

What if my order arrives damaged, or doesn't arrive?

Accepted Answer

Contact us right away at sapieremen@gmail.com with your order number and photos where relevant, and we'll work with the courier to resolve it quickly.

Question 12

What do you sell?

Accepted Answer

Shirts, pants, and sweaters — knitwear, henleys, linen pants, quarter-zips, and more.

Question 13

How much do your pieces cost?

Accepted Answer

Pieces currently range from ₦20,000 to ₦40,000. For example, the Round Neck Knit Shirt is ₦20,000, the Linen Pants and Long Sleeve Henley are ₦35,000, and the Crewneck Sweater and pleated pants are ₦40,000.

Question 14

Is an item sold out — will it come back?

Accepted Answer

Some pieces sell out fast. We don't run a restock notification list, but we post updates on Instagram @sapiere_men — follow us there to catch restocks and new drops.

Question 15

What payment methods do you accept?

Accepted Answer

We accept secure online payments through Paystack — including debit and credit cards, bank transfer, and USSD.

Question 16

Is it safe to pay on your site?

Accepted Answer

Yes. All payments are processed securely through Paystack, and your card details are never stored by Sapiere.

Question 17

How do I find my size?

Accepted Answer

Check the size chart on each product page before ordering.

Question 18

What if I'm between sizes or unsure?

Accepted Answer

Message us on Instagram @sapiere_men or email sapieremen@gmail.com before ordering and we'll help you pick. If a standard size is tricky for you, ask us about made-to-measure. Please note: a size you choose and confirm from the size chart can't be returned for being the wrong size, so it's worth asking first if you're unsure.

Question 19

Can I cancel my order?

Accepted Answer

For ready-to-wear pieces, yes — you can cancel any time before your order is dispatched. Just email sapieremen@gmail.com or DM us on Instagram. For made-to-measure pieces, your order can't be cancelled once we've begun production. Once any order has been dispatched, it can no longer be cancelled.

Question 20

What's your return policy?

Accepted Answer

You have 7 days from receiving your item to request a return, refund, or exchange. To be eligible, the item must be unworn, unwashed, with tags attached, and in its original packaging, and you'll need proof of purchase. Return shipping is usually paid by you (or deducted from your refund), unless the item is faulty or we sent the wrong thing. Start by emailing sapieremen@gmail.com — please don't send anything back before your request is approved. Your return address will be provided once approved.

Question 21

What can't be returned?

Accepted Answer

Change-of-mind returns, a size you chose and confirmed from the size chart, made-to-measure pieces (unless faulty), sale items, gift cards, and any item damaged by incorrect care or washing (see below).

Question 22

How do I care for my Sapiere pieces?

Accepted Answer

Always check the care label on your item before washing or handling it. If an item doesn't come with care instructions, treat it as hand-wash only — don't machine wash, tumble dry, or iron at high heat. Damage caused by incorrect care (for example, machine-washing a hand-wash-only piece) isn't covered and can't be returned or refunded, so it's always worth checking first.

Question 23

Can I exchange something?

Accepted Answer

The fastest route: request a return on the original item, and once approved, place a new order for what you want.

Question 24

When will I get my refund?

Accepted Answer

Once we receive and inspect your returned item, approved refunds are issued to your original payment method within 10 business days. If it's been more than 15 business days since your refund was approved and you haven't seen it, email sapieremen@gmail.com.

Question 25

How do I reach Sapiere?

Accepted Answer

Email sapieremen@gmail.com (we reply within 1–2 business days) or DM us on Instagram @sapiere_men.

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Frequently Asked Questions

Essentials

Side Buckle Pants

Linen Pants

Sleeveless Sweater

Oversized Knit Sweater

Ribbed Long Sleeve Knit Shirt

Luxe Knit Shirt