Refund policy
Refund & Return Policy
We want you to be happy with your Sapiere pieces. This policy explains when returns, exchanges, refunds, and cancellations are possible.
Return window You have 7 days from the day you receive your order to request a return, refund, or exchange. Requests made after this window can't be accepted.
When we accept returns We accept returns of eligible items requested within the 7-day window, provided they meet the conditions below.
What we can't accept
- Sale and final-sale items
- Customized or made-to-measure pieces (unless faulty or defective)
- Intimate apparel
- Gift cards
- Items that are worn, washed, missing tags, or not in their original packaging
- Damage caused by incorrect care or maintenance (see Garment Care & Care-Related Damage below)
Condition required To be eligible, your item must be unworn, unwashed, with all tags attached, in its original packaging, and accompanied by proof of purchase.
How to start a return Email sapieremen@gmail.com with your order number and the reason for your return. Please wait for us to approve your request before sending anything back — items sent to us without a prior approved request can't be processed. Once your return is approved, we'll provide the return address.
Exchanges The fastest way to get what you want is to request a return on the original item and, once approved, place a new order.
Return shipping Unless an item is faulty or we sent you the wrong thing, return shipping costs are paid by you — either arranged directly or deducted from your refund.
Made-to-measure items Made-to-measure pieces are produced specifically for you and, for that reason, cannot be returned or refunded unless they arrive faulty or defective.
Order cancellations For ready-to-wear pieces, you may cancel your order at any time before it is dispatched. For made-to-measure pieces, your order cannot be cancelled once production has begun. Once an order has been dispatched, it can no longer be cancelled.
Garment Care & Care-Related Damage Every Sapiere piece should be cared for according to its care instructions. Always check the care label on the item (and any care guidance on the product page) before washing or handling it. Where no care instructions are provided with an item, treat it as hand-wash only — do not machine wash, tumble dry, or iron at high heat.
Damage caused by incorrect care is not the responsibility of Sapiere and is not eligible for return, refund, or exchange. This includes, for example, machine-washing an item that is hand-wash only, using bleach or unsuitable detergents, tumble-drying knitwear, or ironing at a temperature the fabric can't take. Issues that result from following the correct care instructions are, of course, covered under this policy.
Damaged, defective, or incorrect items Inspect your order on delivery. If anything is defective, damaged, or incorrect, contact us immediately at sapieremen@gmail.com with your order number and photos so we can put it right.
Refunds Once we receive and inspect your returned item, we'll let you know whether your refund is approved. Approved refunds are issued to your original payment method within 10 business days. If more than 15 business days have passed since approval and you haven't received your refund, email sapieremen@gmail.com.